Once your guest is here, our aim is to make each guest’s stay a 5 star experience, by covering all bases. We have employed trained and experienced staff with many years of experience within the Hospitality industry.

All guests’ visiting our managed properties are welcomed with a complimentary welcome pack.

All fully managed rental homes are cleaned prior to guest arrival, upon guest departure, a mid-stay clean and linen service, all of which are complimentary.


Client Loyalty

Once a client has booked a holiday with us for the first time, we must ensure that we keep their loyalty. That trust is not easily earned, it is gradually built up by sending them home after each visit, not just satisfied, but delighted. It does require a little extra investment and effort, but it pays dividends in the long term since more than half our bookings are from previous clients.

Reservations & Booking Services

All our properties are available on our website which has links to search engines such as Google, Yahoo and holiday property-related portals. Our website and links alone brings over 13 million visitors a year. We do not rely on just our web advertising. We have regular features in both the local and overseas press. But more importantly we are the only vacation rental company in Dubai that works with top travel partners such as Arabian Explorers, Kuoni Travel Services, Alpha Tours, Dream Ticket (UK) and Chase Travel, to name just a few and with whom we have negotiated favorable commission rates. Our reservations team, using bespoke vacation software are able to respond to all rental enquiries and keep booking calendars up to date at all times. All reservations are secured by taking advance booking deposits by credit cards to guarantee the reservation. Owners are informed about each confirmed booking by email.

Meet Greet and Guest Departure

Key management is so important. Guests arrive and depart from Dubai at all hours of the day and night which may cause issues with the key hand over (meet and greet) or guest departure, if it is at an awkward time. For example your guest has a 4 am outward flight - he will not wait around for you to collect the keys, if you’re late he could end up taking your keys with him or simply leave them in your unlocked property. As part of our management service all guests are met by us day or night for key hand over and all keys, parking passes, etc. are accounted for. If there are any missing or lost keys we arrange for the locks to be changed the same day, with the charges being met by the guest.

Other Guest Services

We offer and can arrange for the following services

- Visit Visas
- Car hire
- Airport Transfers
- Fishing and Cruising (with free transportation to and from the property)
- Desert Tours
- Extra maid services

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